Q: How long will it take for the funds to be transferred to the beneficiary’s account?
A: Generally, it takes 24 to 72 hours for the money to reach the beneficiary. In some cases it may take slightly longer depending on the account type, amount, laws and jurisdictions of the receiving country.
Q: Is it safe to send money?
As long as you provide us with the correct and sufficient details to go ahead with your transaction, then there will be no problems. We have been in operation more than 11 years and have registered with New Zealand Financial Service Providers Register (FSPR) and Financial Services Complaints Limited (FSCL).
Q: What happens if my money hasn’t reached the beneficiary’s account after your stated time?
A: If the beneficiary has reported non payment then simply lodge a complaint via email. When lodging complaints please ensure that you include in your name and receipt number.
Q: Where can I view the live rates?
Q: What is the difference between the rate shown on TV/Websites and your rate?
A: The rates shown on the TV and newspaper are the wholesale rates for transactions over a million dollars. Ceylon Exchange offers competitive customer retail rates which are in line with the rates that the bank issues to customers on a daily basis.
Q: Why do we need to provide an I.D.?
A: A: By verifying your identity you are helping to protect New Zealand businesses from being misused for the purposes of criminal activity. See http://www.dia.govt.nz for more details.